Routine Clinical Chemistry
Support everyday laboratory testing requirements with clinical chemistry solutions designed for routine diagnostic workflows.
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Laboratory Connectivity & Software
AV-RSM AV-Remote Service Module
Secure remote diagnostics and service connectivity module for Aurevant AV-Chem and AV-ISE analyzers. Enables encrypted remote access by authorized Aurevant technical support for faster troubleshooting, software updates, performance monitoring and predictive maintenance without on-site visits in most cases.
No approved datasheet is available for this product yet.
Product Overview
Overview
The Aurevant AV-Remote Service Module is a secure connectivity solution developed by Aurevant Medical to provide authorized technical support teams with controlled, encrypted remote access to AV-Chem series clinical chemistry analyzers and the AV-ISE Pro 5 electrolyte analyzer.
When enabled by the laboratory, the module establishes a secure outbound connection that allows Aurevant-trained service engineers to review system logs, error histories, reagent and QC status, optical performance data and configuration settings in real time. This capability significantly reduces the time required to diagnose issues, often eliminating the need for an initial on-site visit.
The module also supports secure delivery of software updates, parameter file adjustments and remote-assisted calibration or alignment procedures under laboratory supervision. All remote sessions are fully logged, time-limited and require explicit laboratory authorization. Data transmission is encrypted and the connection can be disabled at any time by laboratory staff.
The AV-Remote Service Module is designed to improve analyzer uptime, reduce service response times and lower the overall cost of ownership while maintaining strict laboratory control over data privacy and system access. It is supplied as a software/firmware-enabled feature with optional dedicated network appliance for laboratories that prefer hardware-based isolation.
This product is an original Aurevant Medical solution intended for professional laboratory use. It forms a key part of Aurevant’s proactive service and support offering.
When enabled by the laboratory, the module establishes a secure outbound connection that allows Aurevant-trained service engineers to review system logs, error histories, reagent and QC status, optical performance data and configuration settings in real time. This capability significantly reduces the time required to diagnose issues, often eliminating the need for an initial on-site visit.
The module also supports secure delivery of software updates, parameter file adjustments and remote-assisted calibration or alignment procedures under laboratory supervision. All remote sessions are fully logged, time-limited and require explicit laboratory authorization. Data transmission is encrypted and the connection can be disabled at any time by laboratory staff.
The AV-Remote Service Module is designed to improve analyzer uptime, reduce service response times and lower the overall cost of ownership while maintaining strict laboratory control over data privacy and system access. It is supplied as a software/firmware-enabled feature with optional dedicated network appliance for laboratories that prefer hardware-based isolation.
This product is an original Aurevant Medical solution intended for professional laboratory use. It forms a key part of Aurevant’s proactive service and support offering.
Product name and code identify the record only; they are not a substitute for current manufacturer documentation. Confirm intended use, configuration, availability, supported applications, and all technical and commercial terms in writing before procurement.
Key Features
Features
- •Secure, laboratory-controlled remote access for Aurevant technical support
- •Encrypted outbound-only connection – no open inbound ports required
- •Real-time review of system logs, error codes, optical and fluidic performance data
- •Remote delivery of software updates and parameter files under laboratory supervision
- •Session-based access with automatic timeout and full audit trail
- •Laboratory can enable, disable or terminate any remote session at any time
- •Supports predictive maintenance by allowing trend analysis of key performance indicators
- •Reduces mean time to resolution and often eliminates initial on-site service visits
- •Optional dedicated hardware appliance for laboratories requiring network isolation
- •Fully integrated with Aurevant service workflow and knowledge base
Key advantages
- •Outbound-only architecture minimizes the laboratory’s attack surface compared with traditional remote-access tools
- •Session-based authorization and comprehensive logging meet the security expectations of hospital IT departments
- •Faster diagnosis and resolution improve overall analyzer availability and laboratory productivity
- •Remote update capability ensures instruments remain current with the latest software improvements and security fixes
- •Predictive insights from remote monitoring help schedule maintenance before failures occur
- •Optional hardware appliance provides an additional layer of network isolation for high-security environments
Sample Types
- →Not applicable (software / connectivity module)
Safety
Safety Information
This module enables remote technical access to the analyzer. It must be used only under the laboratory’s authorization and in accordance with institutional IT security policies. Laboratories are responsible for ensuring that network firewalls and access controls are correctly configured. Aurevant Medical technical personnel will only access systems when explicitly authorized and will not view or transfer patient demographic or result data unless specifically required and approved for a support case. The laboratory can terminate any remote session immediately. Disable the module when remote access is not required for extended periods.
Instructions
Directions for Use
Ensure the analyzer software version supports the Remote Service Module and that the laboratory’s network allows the required outbound encrypted connection.
Technical Data
Specifications
Specifications
Research Status
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Publication Approval
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Technical Specification Status
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Specification
Aurevant AV-Remote Service Module – secure, laboratory-controlled remote diagnostics and support connectivity for AV-Chem and AV-ISE analyzers. Encrypted outbound access, session logging, faster troubleshooting and reduced downtime.
Use Cases
Applications
- →Rapid remote diagnosis of instrument errors and performance issues
- →Secure delivery and installation of software updates and security patches
- →Remote-assisted troubleshooting of optical, fluidic or communication problems
- →Proactive monitoring of key performance indicators for predictive maintenance
- →Reduction of on-site service visits and associated travel delays
- →Support for laboratories in remote or hard-to-reach locations
Approved documentation
Downloads
No approved documents are currently associated with this product.
Product questions
Frequently Asked Questions
Does the Remote Service Module require open inbound ports on our firewall?
No. It uses a secure outbound-only connection. No inbound ports need to be opened.
Can Aurevant access the analyzer at any time?
No. Every remote session requires explicit laboratory authorization and is time-limited. The laboratory can terminate the session at any moment.
Is patient data visible during a remote session?
By default the module provides access only to technical logs, error data, QC and instrument status. Patient results and demographics are not transmitted unless specifically required and approved for a particular support case.
Can we use the module on multiple analyzers?
Yes. Each compatible analyzer can have the Remote Service Module enabled independently.
Is a dedicated hardware appliance required?
No. The standard implementation is software/firmware-based. An optional dedicated network appliance is available for laboratories that prefer additional hardware isolation.
How does this improve service response?
In many cases Aurevant engineers can diagnose the root cause and either resolve the issue remotely or arrive on site with the correct parts and preparation, significantly reducing downtime.
Can we disable the module completely?
Yes. Laboratory administrators can enable or disable the Remote Service Module at any time through the analyzer’s security or network settings.
Product enquiry
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