Product support
Warranty Policy
Confidence in Your Laboratory Equipment
Learn how warranty coverage works, what information is required for a claim, and how Aurevant Medical supports customers with product-related concerns.
Product-specific terms govern: Warranty duration, coverage, remedies, exclusions, and service arrangements depend on the approved documentation and purchase agreement for the exact product.
01 · Scope
Warranty Coverage
Warranty coverage is governed by the approved warranty terms supplied for the exact product, equipment configuration, seller, destination, and purchase agreement. Product-specific documentation and the purchase agreement take priority if they differ from this general page.
02 · Products and eligibility
Products and Eligibility
Coverage depends on the applicable product and the terms included with that product at the time of purchase. The serial number, model, delivery or installation record, and order documentation may be required to confirm the applicable coverage.
03 · Potential coverage
What May Be Covered
When warranty conditions apply, the approved warranty document or agreement may identify the product components, labor, replacement parts, or other remedy applicable to a confirmed product fault. The exact scope and remedy are not assumed from this general page.
04 · Conditions and exclusions
Conditions and Exclusions
Warranty eligibility may be affected by misuse, unauthorized modification or repair, incorrect installation, unsuitable operating conditions, neglected maintenance, environmental damage, consumable or normal-wear items, and failure to follow current instructions. Product-specific exclusions apply.
05 · Claim process
How to Submit a Warranty Claim
Contact Aurevant Medical through the Service & Technical Support workflow and provide the relevant product and incident information. Do not return equipment unless a responsible Aurevant Medical representative or authorized seller has provided return instructions.
- Product or model name and serial number
- Purchase or order reference and applicable installation or delivery date
- Description of the issue, error codes, and when the concern first occurred
- Relevant maintenance, quality-control, consumable, and operating records
- Photos or logs, with patient-identifiable information removed
- Immediate safety, performance, or downtime impact
06 · Technical service
Service and Technical Support
Our support team may coordinate remote troubleshooting, service escalation, or contact with an authorized service organization according to the product and service arrangement. Follow safety warnings and instructions in the current product documentation.
07 · Shipping and service
Shipping and Warranty Service
Any shipment, return authorization, packing, freight, customs, insurance, or delivery responsibility must be confirmed in writing for the specific case. Use only approved return arrangements and retain the serial number and shipment records.
08 · Records
Warranty Documentation
Keep the sales invoice, purchase agreement, warranty certificate, serial number record, delivery or installation record, maintenance logs, quality-control records, service reports, and relevant correspondence. Approved product documentation is available in the Product Documentation Centre.
09 · Frequently asked questions
Frequently Asked Questions
Review common questions about warranty terms, claim information, shipment arrangements, and documentation. Product-specific information in the governing records remains controlling.
10 · Contact
Contact Aurevant Medical
For product-related concerns, begin with Service & Technical Support. For documentation and product-specific instructions, use the Product Documentation Centre.
Warranty questions
Frequently Asked Questions
How do I find the warranty terms for my product?
Check the approved product documentation, warranty certificate, sales invoice, and purchase agreement. Those records provide the applicable terms; when terms differ, the governing product documentation or agreement applies.
Does every product have the same warranty coverage?
No. Warranty coverage may vary by product, configuration, seller, destination, date, and agreement. The applicable approved terms must be reviewed rather than applying an assumed universal duration or remedy.
What information is required to submit a claim?
Provide the model and serial number, order reference, installation or delivery date where available, issue description, error codes, operating conditions, maintenance and quality-control records, and relevant photographs or logs.
Can I arrange my own return shipment?
Do not ship or return equipment without confirmation and instructions from Aurevant Medical or the authorized seller. Packing, freight, customs, insurance, and return authorization responsibilities depend on the approved arrangement for the case.
Are consumables or accessories covered?
Coverage for consumables, accessories, replacement items, and normal-wear parts depends on the applicable product warranty and purchase agreement. Review the governing documentation for the exact item.
Where can I find product manuals and technical documents?
Use the Product Documentation Centre to locate available approved manuals, datasheets, certificates, and other published product documents.