Technical Assistance
Support inquiries may include product operation, equipment-related concerns, product identification, documentation, compatibility, and software or connectivity questions.
Product assistance
Support for Your Laboratory Equipment
Request product information, available technical documentation, or assistance with an equipment-related inquiry. Share the relevant product details so our team can review your request.
Submit a Support RequestService & Technical Support
Information and assistance for laboratory teams
Whether you need assistance identifying a product, accessing documentation, or reporting an equipment-related concern, submit a request with the product information and a clear description. Our team will review it and direct the inquiry appropriately.
Product Documentation
Access published product information and technical resources through the Document Centre. Request additional product-specific materials through the support form.
Visit the Document CentreReport an Equipment Issue
Include the product name or model, serial number if available, a description of the issue, and relevant photographs or supporting documents.
Business & Laboratory Partners
Laboratories, healthcare organizations, and business partners can submit product-related and technical inquiries. Use the quotation channel for commercial requests.
Send a request
Submit a Support Request
Provide the product and inquiry details below. Required information is marked; serial number and attachment are optional.
Protect patient privacy
Do not include patient names, medical records, test results, or other patient-identifiable information in support requests or attachments.
Commercial assistance
Need a quotation or product information?
For product availability, pricing, quotations, or purchasing inquiries, contact our team or submit a Request a Quote.